Offline ticket booking presents several challenges not only to passengers, but also to the transport company. As the fleet size and number of passengers increased over time, the manual process of issuing tickets became cumbersome. The transport company lacked a consolidated view on the state of affairs such as seat utilization, staff rostering, routing and scheduling, and revenue projection.
- Inefficiency of the paper-based, over-the-counter ticketing process
- Inability to update seat availability and reservation-related enquiries
- Passengers do not have access to updated information on bus schedules and seat availability
- Location constraints; difficulty in accessing services beyond business hours
The solution manages key processes associated with online booking such as scheduling, ticket sales, payments, and report generation.
The web-based solution consists of two modules:
Customer-Facing Web and Mobile Application with a Ticket Booking Engine: This enables passengers to check seat availability and purchase bus tickets online. Passengers can either install the application on their mobile devices or use the web application to book tickets.
Administration Module: The web interface is used to verify registered users and perform back office activities such as updating bus schedules, assigning ticket quotas, and generating reports.